Seasonal Surge: Driving High Seasonal Volumes
Service:
Quality Assurance
Language Pair:
English into Spanish
Industry:
Health Insurance
Volume:
500,000 pages annually
About End client:
Award-winning Translation Service Provider nationally recognized for their language support of Health Insurance & Life Sciences companies
PROJECT’s KEY Challenges
(1)
Challenging talent sourcing due to unique project requirements
(2)
Developing effective training strategies to keep linguists engaged throughout the year in preparation for seasonal projects
(3)
Facilitating seamless communication and adherence to instructions among a team of over 50 linguists working together concurrently
Solution
We successfully addressed the key challenges by implementing targeted recruitment strategies, including the use of specialized online platforms to source candidates with the specific skills required for this project.
We developed a comprehensive year-round training program for new hires and refresher courses for linguists who have been with us for several seasons. This includes incorporating webinars and other resources to keep our linguists engaged and well-prepared for seasonal projects.
Additionally, we implemented a project management system to streamline the communication of instructions and updates between our project management team and linguists. This system not only centralizes information but also enhances the reporting process throughout the project. As a result, all 50+ participating linguists are promptly informed about any recurring issues for cross-reference.
Ultimately, our team's effectiveness and readiness for upcoming projects have significantly improved.